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WHF/WHFF Partner Series: An End to 2020 but not an End to the Pandemic or Consumers' Mortgage Struggles
Monday, March 22, 2021, 12:00 PM - 1:00 PM EDT
Category: Events

WHF/WHFF Partner Series: An End to 2020 but not an End to the Pandemic or Consumers' Mortgage Struggles

2020 is finally in the rearview mirror, but not all of the issues associated with that year are.  Although a vaccine is promising a return to (mostly) normal life in 2021, many families, especially low-income homeowners and homeowners of color, continue to struggle with how to pay their bills and keep their homes.

The federal government, various states, and private industry have been adopting new rules and systems to provide consumers with temporary relief from mortgage payments and foreclosures.  How well have these measures worked and what long-term strategies are needed to help homeowners and the housing market recover from the pandemic. Will communities of color be facing their second crisis? What can we do to promote a just recovery that fairly provides assistance without exacerbating the problem?

Alys Cohen
, Attorney, NCLC  
Dana Dillard, Principal, Housing Finance Strategies 

Date: March 22, 2021
Time: 12:00 - 1:00 pm ET
Location: Zoom Webinar (information will be emailed in your confirmation email)
Cost: Members: $5.00 suggested donation (no charge registration is available)  
         Non-Members: $10 donation 


Register Here

Speaker Bios

Alys Cohen is a staff attorney at the National Consumer Law Center’s Washington office, where she advocates before Congress and federal agencies regarding mortgage lending, foreclosure prevention and other low-income homeownership issues. Alys also trains and consults with attorneys, organizers, mediators, state advocates and housing counselors nationwide on home lending matters. She has been active in areas including the development of the federal HAMP program, FHA lending and loss mitigation, Dodd-Frank legislation and regulations, federal servicing regulation, predatory mortgage origination, manufactured housing, and civil rights issues including market access for borrowers with limited English proficiency. She also directs NCLC’s disaster response work. Alys works regularly with partners in consumer, legal services, community, labor and civil rights organizations, as well as with members of industry. Prior to joining the NCLC staff, Alys served as an attorney in the Federal Trade Commission’s Bureau of Consumer Protection, Division of Financial Practices, where she focused on predatory mortgage lending and discrimination matters. She is a graduate of the University of Pennsylvania Law School, where she served as an Associate Editor of the Law Review and an advocate in the Civil Practice Clinic and the Guild Food Stamp Clinic.

She is co-author of NCLC’s Truth in Lending, Consumer Credit Regulation, Credit Discrimination, and Mortgage Lending.

Dana Dillard is a mortgage industry veteran with over 25 years’ experience in bank and non-bank servicing. As leader of Housing Finance Strategies’ diversity and inclusion practice, she calls upon her own experience building award-winning D&I programs to help mortgage companies develop initiatives that support employee recruitment, satisfaction and innovation and meet the expectations of regulators, procurement officers and investors.

After starting her career as a call-center agent at Lomas Mortgage in the 1980s, Dillard carried a customer-service mentality to leadership roles with Bank of America (NYSE: BAC), EMC Mortgage and GMAC ResCap. She most recently served as EVP of corporate social responsibility at Mr. Cooper (NASDAQ: COOP), where she oversaw industry/government relations, nonprofit engagement, community outreach and diversity and inclusion for one of the largest home-loan servicers in the United States.

A highlight of Dillard’s career was leading outreach efforts at HOPE NOW during the peak of the financial crisis. During this time, she traveled across the country speaking with hundreds of struggling families.

Dillard is a Dallas native and serves on the board of the Baylor Scott & White Irving Foundation. She holds bachelor’s degrees in journalism and business from Southern Methodist University.