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Brown Bag Lunch – Student Debt Perspectives- Part II- A Financial Quagmire, Debt Relief Scams and the Need for Student Financial Literacy
1200 19th Street NW, Suite 700
Washington, DC 20036
Monday, July 29, 2019, 12:00 PM - 1:30 PM EDT
Category: Events

WHF Brown Bag Lunch – Student Debt Perspectives- Part II-  A Financial Quagmire, Debt Relief Scams and the Need for Student Financial Literacy

3 Perspectives About Student Loan Debt-

Join us for a Brown Bag Lunch discussion from three different views:  Student loan financial aid considerations, Federal Trade Commission (FTC) perspectives and reviewing proposed ways to move forward:

Views from Navigant:

  • Trends of the federal and private student loans and recent rulemaking; and,
  • Repayment options and common servicing issues causing financial and nonmonetary borrower harm.

Views from the FTC:

  • Trends and issues associated with student loan debt and debt relief scams targeting students; and,
  • Understanding red flags for scams and the FTCs role in enforcement.

Views from the GWU Financial Assistance Office:

  • Trends and challenges for students: are students prepared for this debt and have they researched the terms and responsibilities; and,
  • What are the challenges and what can be done to ensure students are ready for potentially large amounts of student loan debt.

Savannah Xiao
, Navigant
Michelle Grajales, FTC Division of Financial Practices 
Michelle Arcieri, Executive Director, Student Financial Assistance

Madeline Johnson, CMB, Milliman

July 29, 2019  
Time: 12:00 - 1:30 pm 
Location: Navigant, 1200 19th Street, Washington DC 20006
Metro:  Accessible via the Dupont Circle (Via Q Street) Metro stops

Register Here

Speaker Bios


Savannah Xiao is a Managing Consultant in the Banking, Insurance & Capital Markets practice at Navigant.  She assisted clients with change management, data analytics and regulatory compliance related issues and has expertise on a wide span of products especially student loan. Savannah spent the last two years conducting research around student loan servicing issues, rulemaking and enforcement actions at Federal and State level, as well as disruptive technologies and business models. She also has hands-on experience working with major student loan servicers. Leveraging her knowledge and experience, Savannah authored a piece of thought leadership article in 2019 titled 'Surging Student Loan Debt and Growing Pains'.

Michelle Grajales is a senior staff attorney in the Division of Financial Practices at the Federal Trade Commission.  She handles both litigation and policy matters and has expertise in debt relief matters including student loan debt relief, mortgage assistance and foreclosure rescue, payday loan debt relief, and debt collection.  She has coordinated a joint law enforcement sweep involving 36 Federal and State cases and more than $95 million in consumer injury.  Prior to working for the Federal Trade Commission, Michelle started her legal career as an Assistant District Attorney in Kings County, New York, where she handled all phases of criminal prosecutions, from indictment through trial.

Michelle Arcieri is Executive Director for Student Financial Assistance at The George Washington University.  Prior to this position she was Sr. Associate of Student Financial Assistance. She has worked in the Student Financial Assistance office for over 19 years.  Michelle is a graduate of the George Washington University.